About / FAQs

Based out of Houston texas we provide the most distinct flavor in apparel. you might see alot of other companies out and about but we can truly say none compare to ours. don’t be fooled by the imitators using cheap materials.  our products keep turning heads on and off the court which is what we strive for and ORIGINALITY is our main focus along with exceptional customer service!!

 

Frequently Asked Questions

WHAT SHIPPING METHOD DO YOU USE?

All orders are shipped through USPS via First Class or Priority Mail once the order has been processed. We are a customization business, and items will be processed in the order in which they were purchased. Once processed, shipping take 3-4 business days. Quicker shipping options (such as next day air) are available at request. Please email [email protected] for any inquiries regarding shipping.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept most major credit cards (Visa, MasterCard, American Express, and Discover) using Stripe secured payment gateway.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

we unfortunately do not accept returns or exchanges unless damaged, as it is very hard to verify that the item has not been worn or tried on. ALL SALES ARE FINAL. Use care when opening your package. Plastic tags that are ripped off will put holes in your new socks. Use scissors to cut the plastic tag off.

Customer satisfaction is highly valued to us. If you have further questions please contact us.

DO YOU USE AUTHENTIC NIKE ELITE SOCKS?

Yes we do! All Products are AUTHENTIC ,We purchase all our Nike Elite socks from retailers like Sports Authority, Eastbay, Champs and many more.

WHERE DO YOU GET THESE COLORS?

Our custom items are AUTHENTIC Nike Elite Basketball Crew Socks, customized using a special process. This process does compress the padding on the foot, however after a few wash/dry cycles the padding is revitalized. It is not a perfect process, and natural wrinkles in the socks or sleeves may result in blank parts at the bottom of the foot or at the top of the sleeve (not seen when worn). All socks are not created equally, we apply our designs to our best efforts. For some designs, absolute cohesiveness is not guaranteed. You will not be able to find them in stores, only at Purple Reign! 

This process is not approved by Nike. Nike Swoosh and Nike name are registered trademarks of Nike, Inc. We are an independent customization website not affiliated with Nike, Inc.

HOW CAN I TRACK MY ORDER?

All orders are shipped with package tracking. Information, such as tracking numbers, is sent to the email you checked out with through our store. Please check your spam folder, or email [email protected] if you are unable find your tracking information.

WHEN WILL MY ORDER ARRIVE?

We pride ourselves on our quick shipping times. Depending on your proximity to the Gulf Coast, your package may arrive within 3-4 business days after your order has been processed, speedier than LeBron James on a breakaway! The creation of our shipping labels (which results in an email notification to the customer) does not represent when the order has been transferred to the post office.

WHAT SIZE SOCKS SHOULD I ORDER?

Depending on shoe size, we recommend the following

  • Little Kids 3 – 6 (Womens 4.5 – 7.5) – Small Socks
  • Big Kids 6 – 8 (Womens 7.5 – 9.5) – Medium Socks
  • Mens 8 – 12 (Womens 9.5+) – Large Socks

HOW DO I WASH MY SOCKS?

For best results, we recommend washing in similar colored laundry with cold water, and hang drying to prevent any possible shrinkage.  Do not use bleach, we recommend color boosting detergent.

DO YOU HAVE ANY DISCOUNT CODES FOR MULTIPLE ORDERS?

You can follow us on Instagram at : PurpleReignApparel where we post most all of our coupons or deals that we are doing or you can just hit us up and see if we have any deals going on.

HOW SECURE IS THIS STORE?

Our payment gateway Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use of best-in-class security tools and practices to maintain a high level of security at Stripe. This site automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits (the highest level commercially available).